The 72-hour Bond-Back Guarantee
Every bond clean we do is backed by a written guarantee. If your property manager rejects any item from our standard REIQ-aligned exit-clean checklist, we'll come back and re-clean those items at no charge — provided you let us know within 72 hours of the original clean.
How it works
- Book a bond clean. Your booking confirmation includes the full checklist your cleaner will follow.
- We complete the clean and document it. Photos of every key area are uploaded to your booking record.
- If the agent finds an issue, contact us within 72 hours. Forward the inspection report or list the items.
- We come back and re-clean the flagged items. No new invoice, no new quote — just the fix.
What's covered
Every item on the standard REIQ exit-clean checklist that we performed during the original visit. This includes ovens, range hoods, bathroom fittings, walls (spot clean), skirting boards, blinds, window tracks, wardrobes and floors.
What's not covered
- Items added after the clean (new tenant moves in, repairs are made).
- Pre-existing damage or wear-and-tear listed on the entry condition report.
- Outdoor areas, gardens, lawns and pools (not part of standard exit-clean scope unless added).
- Carpet stains and pest issues, unless those add-ons were also booked.